Q:How do I pay for an order?  

A:To pay for your order on Incolorwig Hair mall, follow the steps below:

1) Select the order and click the "Pay Now" button

2）Choose paypal payment method on the checkout page

Q: What types of payment do you accept?

A: We accept the following payment methods:

Credit cards: VISA, MasterCard, Paypal and American Express.

Interac: You can pay for your order online.please note that the card holder must have access to online banking.

Q:Why did my payment fail?

A:If your payment for an order has failed, please check it is not due to the following situations:

Card security code failed Please note that an incorrect card security code could cause payment failure.

Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported. Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.  

Q: How can I track my order?

A: Here is how you track your order:

Log into MY ACCOUNT to view the status

 of your orderTrack your shipment by

 using the tracking number provided to

you once your item(s) have been shipped

You cannot track your order before it has

 been shipped.If you don’t know what 

your  tracking number is or if you’re

 having difficulty tracking your package,

 feel free to contact our customer

 service department for assistance.

Q:I can't track my order using the tracking number provided. What can I do?

A:If you can't track your order using the tracking number provided:

1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.

2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

Q: How long will it take to receive my order?

A: Normally the package can be delivered

with 3-5days,The length of time in which

 you receive yourorder will 

depend on many factors such as

the shipping method as well as the location 

of the shipping address. Once your order

 has shipped, you will receive a  tracking 

number by email, enabling you to track 

your order.

Q: How can I cancel my order?

A: If you decide to cancel your order you can

 contact our customer service department 

and they will assist you in doing so.

Q:Why was my item/order canceled?

A:Your order had been canceled for the following 

reasons: Item(s) became unavailable after your 

order was placed Difficulty in processing your

 payment information Inability to ship to the

 address provided If you have questions or 

would like to place a new order please contact us

Q:What if I forget my password?

A:We can quickly email you a link to reset your 

password. Click here to go to the log-in page

 and then click "Reset Password".

Q:When will I receive my refund?

A: The refund caused by order cancellation,

refund agreement or Mediation will be

process instantly from INCOLORWIG account. However,

it may take 7-10 business days for it to display

on your credit card statement.